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Question

Choose the best example of a call centre employee.

A
Samsung customer support
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B
Switchboard operator
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C
BSNL salesperson
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D
Human Resources (HR) manager
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Solution

The correct option is A Samsung customer support
Call centre employees help companies or businesses interact with customers during or after a service or product has been provided. They answer the calls/queries of customers regarding the product or service in question.
Switchboard operators plied their trade a little before your time, and used to ensure that calls were being connected to their desired recepients. A BSNL salesperson and HR manager possess very different responsibilities in comparison.

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