Question

Explain briefly the ways and means of consumer protection.

Answer 1

Important Ways and Means of Consumer Protections followed in India!

In India large numbers of consumers are living below poverty line and large number are illiterate and unaware of their rights so consumer protection movement cannot be the same as followed by developed countries.

In India it has to be a social movement wherein people of all walks of life have to play their role. Following are some ways and means of consumer protection followed in India:

1. Self Regulations by Business:

Large business houses have realised that they can prosper and grow for a long period of time only by giving due importance to consumers. Socially responsible firms follow quality standards and have started customer grievances cell to attend the complaints of consumers.

2. Business Associations:

Various business associations such as Federation of Indian Chamber of Commerce and Industry (FICCI) and Confederation of Indian Industry (CII) have framed a set of code of conducts which lay down guidelines for dealing with customers.

3. Consumer Awareness:

It is not easy to exploit an educated and well aware consumer. Consumer must be well aware about his rights, responsibilities and relief available to him under consumer protection act.

4. Consumer Organisations:

Consumer organisations play an important role in educating consumers regarding their rights, duties. These organisations also help consumer to get relief in case of exploitation.

5. Government:

Government of India has framed a set of laws and legislations to protect the interests of consumers and the most important act framed by Govt, is Consumer Protection Act 1986. This act has provided three tier redressal agencies, i. e., District Forum, National Commission and State Commission.