Question

Explain the ways by which consumer can be protected.

Answer 1

• Legal acts by the government (CORPA 1986):

Consumer Protection Act, 1986 includes the right to the satisfaction of basic needs; the right to safety; the right to be informed; the right to choice; the right to be heard; the right to seek redressal; and the right to consumer education.

• Consumer movements by Societal consumer groups (Consumer International):

Consumer Movements builds pressure on the firms or businesses for expressing their grievances Consumer groups also represents individual consumers in Consumer Courts.