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Question

If you try to control everything and may end up controlling nothing. Explain.

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Solution

The statement implies that there are certain things that cannot be controlled despite taking all corrective measures or actions. This is because :

(i) A business sometimes has no control over external forces such as a change in government policies, changes in technologies fashion and social norms.

(ii) They may find it difficult in setting quantitative standards as performance measures need to include qualitative features like job satisfaction, employee morale human behaviour during interactions, etc.

Accordingly, management should include control by exception that focuses on handling specific cases deviating from standards or norms. Certain control measures can be taken care of only through human intervention rather than following quantitative standards or norms.


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