In a company all recruiting, screening and training process for data entry, etc, are done by one officer only. Their competitor was attracting most qualified employees. As a result, this company had to choose from candidates who have soft skills and fewer qualifications. On the basis of above case answer the following questions:
(i) What problem do you see company is facing?
(ii) How can this problem be solved?

Question

Q.

A major insurance company handled all recruiting, screening and training processes for data entry/customer service representatives. Their competitor was attracting most of the qualified, potential employees in their market. Recruiting was made even more difficult by the strong economy and the job seeker's market. This resulted in the client having to choose from candidates who had the 'soft' skills needed for the job but lacked the proper 'hard' skills and training.

As an HR Manager, what problems do you see in the company?

Answer 1

(i) The company has failed to recoginse the human resource approach. This approach considers human resources as most important factor. They are dependent on personnel officer for all the activities whereas they have failed to recognise the importance of human resource management.
(ii) This problem can be solved by setting up a human resource management department which performs functions.