Mr. Gupta is a production manager at Shiv Hari Textile Ltd. He is not able to communicate and provide guidance to workers of the factory due to an overload of the work and is unable to be attentive towards his workers. So he decided to appoint a person who will be able to spend more time with the workers.

(i) Which barriers of communication can you identify with Mr. Gupta?

(ii) Identify which function of directing helps the production manager, Mr. Gupta to reduce his workload?

(iii) What role will the appointed person play?

(iv) How will the newly appointed person act as a link between management and workers?

Open in App

Solution

(i) Mr. Gupta faces psychological or emotional barrier where he is preoccupied with work and lacks attention towards his workers.
(ii) The function is of Supervision in directing, which will help Mr. Gupta to reduce his workload.
(iii) The role played by the appointed person is of a Supervisor who will guide and control all workers as well as plan and instruct them to perform their respective tasks.
(iv) The supervisor will act :
(a) As a delegator where she /he will make definitive decisions and delegate all activities to respective workers.
(b) As a mediator by acting as a link between Mr. Gupta and the workers.
(c) As a human resource specialist the supervisor will establish an ethical environment by establishing performance standards, policies and ensuring equal/ fair treatment to employees, etc.

Suggest Corrections

Similar questions

Q. The production department of Alpha Ltd. was not performing well on detailed analysis, it was observed that the workers of that department were overburdened. They were forced to work for longer hours without any break. So the management planned to replace the production manager. They appointed Mr. Hari as the new Production manager. He observed the average worker and note down their times. He noted down the time they worked and the time they required to be fresh join back the work. Based on this observation, he set the break intervals for workers. He have small breaks to workers to recharge their energy.
(i) Name and explain the technique of scientific management used by Mr. Hari.
(ii) State the value which Mr. Hari wants to communicate to the society by allowing rest intervals to workers.

Tif Ltd., employed local workers to produce hand-woven bags as local workers were available easily. Tif Ltd. employed labour-intensive technology to leverage on skills of local workers but a newly appointed manager, Mr. Bond analysed scientifically and concluded that capital-intensive technology is the best method for Tif Ltd. as it would lower the production costs and utilise resources more efficiently than labour intensive method.

(i) Which technique of production was adopted by Tif Ltd. initially? Explain whether it will be useful.

(ii) Which technique of production was suggested by Mr. Bond?

(iii) Which study of scientific management does Mr. Bond want to apply and what purpose is it believed to serve?

(iv) Will Mr. Bond's technique be more useful than Tits initial technique of production?

Q. 'E.Com Ltd' recently ventured into cosmetics business. They took help of professional recruiters for filling their managerial position, who charged fees for it. The company appointed the necessary personnel and started the work. MI the workers/ officials used official channels of communication, which are as follows:

∙

Mr. Arun, the marketing manager co-ordinates all his activities with production manager.

∙

Mr. Amit (finance manager) has prepared cash budget and communicated it to his two accountants.

∙

Mr. Rakesh (store manager) has requested/ suggested the purchase manager - Mr. Ankush that special temperature controlled warehouse is required to keep chemicals and cosmetics.

∙

The marketing manager Mr. Arun has given feedback to production supervisor, Mr. Ved regarding complaints in recently launched bleach cream.
1. Which specific source of recruitment is used by the company?
2. Identify different forms of communication referred in above paragraph.

Q. Mr Raghunath is production manager of Zaku Ltd. At factory level, supervisors found that a number of workers were not taking interest in work. They were not able to achieve individual standard target of 50 units a day. Due to piece rate system, their actual wages were decreasing. Supervisors as middle men, conveyed it to the Production Manager. Mr. Raghunath coordinated with General Manager, Human Resource Manager and Finance Manager. The team recommended - 'Minimum wages + monetary incentives as per performance of concerned employee' to Mr. Raghunath.
The scheme was implemented. Results were remarkable. Now, workers were satisfied with their jobs. They were producing more than standard output and getting good wages.
(i) Which functions of management are discussed above?
(ii) Name he element of Direction initiated by Mr. Raghunath.
(iii) Quoting the lines from above mentioned paragraph, state the benefits of such implementation.

Q. Suggest which element of directing is suitable under following situations and why?
(i) Workers are always unwilling to take up any kind of work. Due to rise in demand firm wants them to cooperate to meet pending orders. The supervisor is finding it difficult to cope with this situation.
(ii) Workers of a factory are going to production manager for guidance and information; as a result he is overburdened with the work. Advise him with which function of directing he can reduce his work load.
(iii) In an organisation employees hesitate to express their feelings and suggestions. They do not take initiative to express their problems and suggestions.

Join BYJU'S Learning Program