Q. Which of the following statements describes the Banking Ombudsman?

A senior official appointed by the Reserve Bank of India to redress customer complaints.

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A senior official appointed by the State Bank of India to redress customer complaints.

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A senior official appointed by the President to redress customer complaints.

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A senior official appointed by the Reserve Bank of India to redress bank employees complaints.

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Solution

The correct option is A A senior official appointed by the Reserve Bank of India to redress customer complaints.
Explanation:

The Banking Ombudsman is a senior official appointed by the Reserve Bank of India to redress customer complaints against deficiency in certain banking services covered under the grounds of complaint specified under Clause 8 of the Banking Ombudsman Scheme 2006.

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