Sevottam Model has been developed by the Department of Administrative Reforms and Public Grievances to promote citizen-centric governance. Which of the following is not a component of Sevottam Model
Sevottam Model has been developed by the Department of Administrative Reforms and Public Grievances to promote citizen-centric governance. Which of the following is not a component of Sevottam Model
The correct option is C RTI
Sevottam comes from the Hindi words "Seva" and "Uttam" and means excellence in service delivery. It is a citizen- centric administrative measure to improve the quality of public services India and includes the following three main components. 1. Citizen Charter and Service Standards- Citizen Charter is the document where a public sector organization declares its key services along with delivery timelines and requirements. Sevottam focuses on the formulation, monitoring and review of Citizen Charter to ensure the organization promises what it can deliver and delivers what it has promised. 2. Public Grievances - Here Sevottam focuses on receipt, redressal and prevention of grievances.
3. Service Delivery Enablers - This includes the key pillars which are required to give excellent service and includes Customer Feedback, Employee Motivation and infrastructure. It has been developed by the Department of Administrative Reforms and Public Grievances
RTI
Sevottam comes from the Hindi words "Seva" and "Uttam" and means excellence in service delivery. It is a citizen- centric administrative measure to improve the quality of public services India and includes the following three main components. 1. Citizen Charter and Service Standards- Citizen Charter is the document where a public sector organization declares its key services along with delivery timelines and requirements. Sevottam focuses on the formulation, monitoring and review of Citizen Charter to ensure the organization promises what it can deliver and delivers what it has promised. 2. Public Grievances - Here Sevottam focuses on receipt, redressal and prevention of grievances.
3. Service Delivery Enablers - This includes the key pillars which are required to give excellent service and includes Customer Feedback, Employee Motivation and infrastructure. It has been developed by the Department of Administrative Reforms and Public Grievances
