These kinds of words should be used in a formal telephonic conversation, EXCEPT:

Could

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Please

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May

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None of the above

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Solution

The correct option is D None of the above
The correct answer is Option D.
Using the right kind of vocabulary in a telephone conversation is important.
Could, may and please are words that express politeness and a formal tone.
The question is on which of the word is not to be used in a telephonic conversation.
So option D is the correct option.

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