What is the question at rapport building that helps you understand as to which product should be suggested to the customer?
Complete the following dialogues by picking the correct option.
Operator: Hello madam, how can I help you?
Customer: This phone that I bought yesterday is acting up. Its battery is running out as we speak.
Operator: i)_________________?
Customer: ii)_________________.
Operator: I suggest that you try it once.
Customer: Ok, as per your suggestion, I will try restarting the phone.