Question

Why is it necessary to build rapport with the customer?

• A. to increase talk time
• B. to generate trust
• C. to generate trust and make the customer feel comfortable
• D. all of the above

Answer 1

The correct option is C to generate trust and make the customer feel comfortable

To make sure conversation is two sided, parent feels confortable to speak regarding the child's education and give a respect to your call rather than making the conversation one sided or making it feel like a sales call.