Workers of a factory often come to the Production Manager with the grievances. The production manager finds himself overburdened with so many tasks. Advise a way to relieve the production manager.

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Solution

In the hierarchical structure, a supervisor can be appointed in between the manager and the workers. The supervisor would act as a link between the managers and the workers. It is through him that the manager would communicate his policies and ideas and the workers would communicate their grievances to the managers. In other words, the supervisor would remain in direct contact with the workers, thereby reducing the workload of the manager.

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Mr. Gupta is a production manager at Shiv Hari Textile Ltd. He is not able to communicate and provide guidance to workers of the factory due to an overload of the work and is unable to be attentive towards his workers. So he decided to appoint a person who will be able to spend more time with the workers.

(i) Which barriers of communication can you identify with Mr. Gupta?

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(iii) What role will the appointed person play?

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(iii) In an organisation employees hesitate to express their feelings and suggestions. They do not take initiative to express their problems and suggestions.

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