Consumer Rights

Q.

What are the main objectives of the consumer protection act?

Q.

What is the rationale behind the enactment of Consumer Protection Act 1986?

Q. Main function of consumer protection councils

Q.

Say True or False.

(i) COPRA applies only to goods.

(ii) India is one of the many countries in the world which has exclusive courts for consumer redressal.

(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.

(iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value.

(v) Hallmark is the certification maintained for standardisation of jewellry.

(vi) The consumer redressal process is very simple and quick.

(vii) A consumer has the right to get compensation depending on the degree of the damage.

Q.

In India mergers and acquisition of firms are regulated by a) Competition Commission of India b) Security and Exchange Board of India c) National Manufacturing Competitiveness Council d) Department of Industrial Policy and Promotion

Q. Consumer Courts are for the __________ to seek redressal.

1. suppliers
2. producers
3. consumers
4. traders

Q. How many rights does a consumer have under the Consumer Protection Act?

1. 8
2. 6
3. 5
4. 4

Q. Which of the following should a consumer check while purchasing medicines?

1. Expiry date
2. Price
3. Directions for proper use
4. Taste of medicine

Q. Which of the following is a major cause of consumer exploitation?

1. High literacy
2. Low literacy
3. Right to Information
4. Proper supply

Q. You are interested in buying a toothbrush but the shopkeeper refused to sell the toothbrush unless you wanted to buy toothpaste as well. Which consumer right is violated by the seller?

1. Right to Safety
2. Right to Choose
3. Right to Consumer Education
4. Right to be Heard

Q.

________ is the consumer's right that gives business firms the freedom to set up their own consumer services and grievance cell.

1. Right to safety

2. Rights to be informed

3. Rights to be heard

4. Rights to seek redressal

Q. Service sector in India employs two different kinds of people. Who are these?

Q. Which consumer right is violated when a consumer falls sick after consuming an expired product?

1. Right to choose
2. Right to seek redressal
3. Right to safety
4. Right to basic needs

Q. ‘The consumer has a right to acquire knowledge and to be a well-informed consumer throughout life.’ Identify the consumer right highlighted in the above statement.

1. Right to choose
2. Right to be heard
3. Right to seek redressal
4. None of the above

Q. Which among the following protects consumers from fraudulent advertising, mislabelling and misrepresentation?

1. The right to be informed
2. The right to choose
3. The right to safety
4. The right to be heard

Q.

Rights of a consumer are protected under ___.

1. Consumer Protection Act, 1988

2. Consumer Protection Act, 1984

3. Consumer Protection Act, 1986

4. Consumer Protection Act, 1982

Q. Consumer Protection Act, 1986 includes _____.
(I) Right to safety
(II) Right to be informed
(lll) Right to choose

1. Only III
2. Only I and II
3. Only II and III
4. All of these

Q.

. What is the difference between Consumer Protection Council and Consumer Court?

Q. The Consumer Protection Act was passed in .

1. 1950
2. 1990
3. 1986
4. 1947

Q. What are the duties of a consumer?

Q. What is a 'consumer' according to the Consumer Protection Act?

Q. A chemist sold you an expired medicine. In such a case, under which of the following right can you approach the Consumer court?

1. Right to be Informed
2. Right to Safety
3. Right to Choose
4. Right to be Heard

Q.

What other extraordinary things happen at the inn?

Q. "Deceptive advertising costs a consumer's pocket ". Comment on this statement

Q. Which of the following guarantees adequate and accurate information on quality and quantity of the product?

1. Right to Choose
2. Right to be Heard
3. Right to be Informed
4. Right to Safety

Q. The Consumer Protection Act is applicable to _________.

1. movable goods
2. immovable goods
3. all goods and services
4. specific goods and services

Q.

Which of the following are the measures taken by government to protect consumers from exploitation?

1. Providing consumer education
2. None
3. Both A and B
4. Providing trademarks like ISI, AGMARK and HALLMARK

Q.

what is the difference between consumer protection council & consumer court ?

Q. Preeti bought a network service to use with her cell phone. It worked for a few days, but then, it stoped working. She called the helpline, but she was never able to tell her problem properly. The customer care service kept telling her to hold on calls and transferring her to one call after another until she got frustarted and gave up.

What consumer rule is being denied to Preeti?

1. Right to consumer education
2. Right to be heard
3. Right to be informed
4. Right to safety

Q.

why consumer protection is considered primary in the market place?(5 marks)