Controlling Process
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Explain the various steps involved in the process of control.
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Why is planning a pre-requisite for controlling?
The comparison of actual performance with the planned performance becomes easier if the standards are set in _____.
What is feedback in controlling?
In controlling, why is actual performance compared with standards?
Standards are set quantitatively
To find out the deviation between actual and desired results
Standards are set qualitatively
None of these
Suggest the corrective actions to be taken for the following causes of deviation.
i) Defective Process
ii) Defective physical conditions of work
Change the quality specification for the material used
Modify the existing process
Both B and C
Improve the physical conditions of work
A company M Ltd. is manufacturing mobile phones both for the domestic Indian market as well as for export. It had enjoyed a substantial market share and also had a loyal customer following. But lately, it has been experiencing problems because its targets have not been met with regard to sales and customer satisfaction.
Also, the mobile market in India has grown tremendously and new players have come with better technology and pricing. This is causing problems for the company. It is planning to revamp its controlling system and take other steps necessary to rectify the problems it is facing.
How can the company relate its planning with control in this line of business to ensure that its plans are actually implemented and targets attained?
Hina Sweets is a renowned name for quality sweets since 1935. Harsh, the owner of Hina Sweets was worried as the sales had declined during the last three months. When he enquired with the Sales Manager, he was told that there were some complaints about the quality of sweets. So, Harsh ordered for sample checking sweets.
- Positive
- Negative
- Balanced
Suggest the corrective actions to be taken for the following causes of deviation:
i) Defective material
ii) Defective machinery
Change the quality specification for the material used
Both A and B
Repair the existing machine or replace the machine if it cannot be repaired
None of these
Which of the following are examples of qualitative standards set up in a controlling process?
Efficiency level of managers
Both A and B
None of these
Labour relations
Which of the following is an example of quantitative standards set up in a controlling process?
Production
Sales volume
Both A and B
None of these
The need for taking corrective action arises in the case of
Positive deviations
Negative deviations
Both A and B
None of these
- Standards
- Goals
- Aim
- Objectives
Isha Machines was a renowned name for quality sewing machines since 1960. Mr.Suresh, the owner of Isha Machines, was worried as the production had declined during the last three months. He directed the Production Manager to find out the reason. The Production Manager ordered the different supervisors to prepare a performance report of the workers working under them. Identify the step taken by the Production Manager that is related to one of the functions of management.
Setting performance standards
Taking corrective measures
None of these
Measurement of actual performance
You are a manager in a car manufacturing company. It is reported that postal expenses have increased by 10% and the cost of raw material is increased by 2%. This concept is related to
When deviations go beyond the acceptable range, especially in the key results areas the immediate corrective action is required in controlling. State true or false.
True
False
It emphasizes that deviations in the key areas need to be attended to more urgently as compared to deviations in certain insignificant areas. Control should, therefore, focus on these key result areas which are critical to the success of an organisation. This statement refers to
Mr. Dey worked as a manager in a company manufacturing stationery items for 10 years. Later he thought of starting his own business as he acquired the skills and expertise in the past. He started his own venture and divided the organisation into six major departments- Production, Marketing, Purchase, Legal, Human resource and Finance. After a month, he called upon a meeting of all the departmental heads in his office and told the managers of the production, marketing, and finance departments to be very vigilant as their departments are critical to the success of the business. Shortcomings in personnel, purchase and legal departments would not affect the success of the business. Therefore, Mr.Sandhu determined deviation tolerance limits for the critical department. Identify the relevant concept of controlling in the above situation.
Departmentalisation
Controlling by exception
All of the above
Critical point control
Mr. Suraj is the chief manager in a well-known MNC, producing shoes. He called the production manager of his unit and told him to keep a constant watch on all the activities of his respective unit so that there is no possibility of adverse results. As long as the company runs its operations employees at all levels will adopt it to achieve results. Identify the features that represent the lines above.
Goal oriented
Pervasive function
All of the above
Continuous process
What is meant by controlling? Explain any three steps in the process of control.
Which of the following principles should be considered by a manager while dealing with deviation.
Both A and B
None of these
Critical point control
Control by exception
