Question

a company follows the total quality management technique.While preparing the cost of quality report what would be the quality cost classification of employee training
A)Prevention
B)Appraisal
C)internal failure
D) Extern failure

Answer 1

Dear student

Prevention: Prevention costs are the costs which are incurred as to avoid or minimize the defects at first place.

Appraisal: Appraisal costs are the costs which are incurred in order to improve the quality of the product so as to fulfill the customer's expectation in the budget.

Internal failure: These costs are the costs which are associated with defects found before the product or service reaches out to the customers.

External failure: These costs are the costs which are associated with defects found after it has reached to the customers.

Regards
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