Question

Explain following rights of consumer:-
(a) Right to safety (b) Right to consumer education.

Answer 1

(i) Right to Safety A consumer has a right to be protected against goods and services which are hazardous to life and health. For instance, electrical appliances which are manufactured with sub-standard products do not confirm to the safety norms, might cause serious injury. Thus, consumers are educated that they should use electrical appliances which are ISI marked, as this would be an assurance of such products meeting quality specifications.

(ii) Right to Consumer Education The consumer has a right to acquire knowledge and to be a well informed consumer throughout life. Many consumer organisations and some business are actively educating consumer. He should be aware about his rights and the reliefs available to him in case of a product or service falls short of his expectations.