Mr Seth and his wife had booked business class tickets for an Air Mindo flight from New York to Mumbai on 14th, October, 2011 and paid a total of Rs 2,43,241. The complainants had paid for business class seats, but had been provided the defective seats. As a result, they had to bear physical discomfort and mental harassment.
The Air Mindo was found guilty of deficiency in service. The Consumer Disputes Redressal Forum, Ahmedabad (Rural), allowed Mr Tarun Seth and Mrs Prathibha Seth to file a complaint by Consumer Education and Research Society (CERS), Ahmedabad against the regional manager - Air Mindo. Ahmedabad and the commercial director - Air Mindo, Mumbai.
It was observed by the forum that the airline was guilty of deficiency in service and directed it to refund the Seth's Rs 2,43,241 with 9% interest from the date of complaint.
(i) Is the step taken by them appreciable or not?
(ii) Which values of a customer satisfied in this case?
Mr Seth and his wife had booked business class tickets for an Air Mindo flight from New York to Mumbai on 14th, October, 2011 and paid a total of Rs 2,43,241. The complainants had paid for business class seats, but had been provided the defective seats. As a result, they had to bear physical discomfort and mental harassment.
The Air Mindo was found guilty of deficiency in service. The Consumer Disputes Redressal Forum, Ahmedabad (Rural), allowed Mr Tarun Seth and Mrs Prathibha Seth to file a complaint by Consumer Education and Research Society (CERS), Ahmedabad against the regional manager - Air Mindo. Ahmedabad and the commercial director - Air Mindo, Mumbai.
It was observed by the forum that the airline was guilty of deficiency in service and directed it to refund the Seth's Rs 2,43,241 with 9% interest from the date of complaint.
(i) Is the step taken by them appreciable or not?
(ii) Which values of a customer satisfied in this case?
(i) Yes, the step taken by the couple is appreciable as the right to seek redressal was exercised by them. They approached CERS to issue a legal notice against the opposite party, resulting airline found guilty and compensating the complainant.
(ii) Values which are satisfied are:
(a) Fulfilment of consumer right.
(b) Fair and equal treatment before law.
(i) Yes, the step taken by the couple is appreciable as the right to seek redressal was exercised by them. They approached CERS to issue a legal notice against the opposite party, resulting airline found guilty and compensating the complainant.
(ii) Values which are satisfied are:
(a) Fulfilment of consumer right.
(b) Fair and equal treatment before law.
