The role of intermediaries in the distribution of consumer non-durable products.
1. Sorting: Middlemen procure
supplies of goods from a variety of
sources, which is often not of the same
quality, nature, and size. For example,
a wholesaler of cashew nuts may
procure a large quantity from different
cashew nut producing areas, which
would contain nuts of varied quality
and sizes. He then sorts the nuts
into homogenous groups on the basis
of the size or quality.
2. Accumulation: This function
involves accumulation of goods into
larger homogeneous stocks, which
help in maintaining continuous flow
of supply.
3. Allocation: Allocation involves
breaking homogenous stock into
smaller, marketable lots. For example,
once cashew nuts are graded and large
quantities are built, these are divided
into convenient packs of say 1 kg, 500
gms and 250 gms, to sell them to
different types of buyers.
4. Assorting: Middlemen build
assortment of products for resale.
There is usually a difference between
the product lines made by
manufacturers and the assortment or
combinations desired by the users. For
example, a cricket player may need a
bat, a ball, wickets, gloves, helmet, a
T-shirt, and a pair of shoes. Perhaps
no one manufacturer produces these
products in desired combination.
Middlemen procure variety of goods
from different sources and deliver them
in combinations desired by customers.
5. Product Promotion: Mostly
advertising and other sales promotion
activities are organised by
manufacturers. Middlemen also
participate in certain activities such as
demonstrations, special displays, contests, etc., to increase the sale of
products.
6. Negotiation: Channels operate
with manufacturers on the one hand
and customers one, the other. Arriving
at deals that satisfy both the parties
is another important function of the
middlemen. They negotiate the price,
quality, guarantee and other related
matters with customers so that
transfer of ownership is properly
affected.
7. Risk Taking: In the process of
distribution of goods the merchant
middlemen take title of the goods and
thereby assume risks on account of
price and demand fluctuations,
spoilage, destruction, etc.