Question

Supply of spare parts and attending to customers come under which of the services of retailers to customers?

• A. Convenience in buying
• B. Wide selection
• C. New products information
• D. After-sales services

Answer 1

The correct option is D After-sales services

After-sales support is a service that is provided after merchandise or services have been sold. It is designed to assist a customer in using a product correctly, which could generate repeat customers, develop brand loyalty among customers and ensure customer satisfaction.

A company's after-sales service is all the help and information that it provides to customers after they have bought a particular product. A local retailer who offers a good after-sales service. They attempt to keep the car buyer as a long-term customer by offering after-sales service