Question

When you talk to the customers you should always make a good first impression because?

• A. If the start of the call is abrupt people might get irritated.
• B. Only if the first part is good you can move to the next stage or else customer disconnects the call.
• C. People always remember the first and last conversation
• D. Introduction makes or breaks the deal.

Answer 1

Answer: (B), (C)

People always remember the first and last conversation

Always remember it's important to make a good first impression because people always remember the first and last conversation. Only if part one is good you can move ahead to part two that is the rapport building