Consumer Protection Act

Q.

Write a conclusion on consumer rights

Q.

Who can file a complaint in a consumer court?

Q.

What is the importance of consumer protection from the point of view of a consumer?

1. Consumer awareness

2. Protection against malpractices or exploitation of sellers

3. All of these

4. To organise consumer in the form of consumer organisations

Q.

Who can file a complaint under the Consumer Protection Act, 1986?

1. A legal heir or representative of a deceased consumer.

2. Any consumer

3. All of these

4. Any registered consumers association

Q.

Explain the following rights of a consumer.

(i) Right to safety

(ii) Right to consumer education

Q.

Explain the rights and responsibilities of a consumer.

Q. Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.

Q.

How does consumer awareness protect consumers from exploitation?

Q.

State whether the following are true or false.

(i) Consumer protection has a moral justification for business.

(ii) In addition to rights, a consumer also has some responsibilities.

(iii) A complaint can to be made to a District Forum when the value of the goods or services in question, along with the compensation claimed exceeds Rs 20 lakhs.

(iv) The Consumer Protection Act provides for six consumer rights.

(v) ISI is the quality certification mark used in case of food products.

(vi) Under the Consumer Protection Act, a complaint can be filed by a consumer for a defective good and also for deficiency in service.

Q.

Explain ways and means of consumer protection.

Q.

'Grahak Shakti', an NGO organised a workshop to discuss various issues relating to consumers. During the discussion, one of the members drew attention towards exploitation of consumers due to defective and unsafe products, adulteration, black marketing, hoarding etc. To this, another member argued that consumers themselves are responsible as they do not raise a collective voice against the exploitation. The Chairperson of the organisation was of the opinion that it was also the duty if the businessman to take care of the interests of various stakeholders. Business organisations earn money by selling goods and services to consumers. So the interests of the stakeholders have to be well taken care of. Points that highlight the need for consumer protection as discussed in 'Grahak Shakti's workshop.

1. Widespread exploitation of consumers

2. Unorganized consumers

3. Social responsibility

4. All of the above

Q.

Explain the following rights of consumers as provided under Consumer Protection Act, 1986.

(i) Right to be informed

(ii) Right to seek redressal.

Q.

Who can file a complaint in a consumer court or who can file a complaint under the Consumer Protection Act, 1986?

Q. Consumer forums are set up on a district, state and level.

1. national
2. international
3. Geographical

Q.

What are the various ways in which the objective of consumer protection can be achieved? Explain the role of consumer organisations and NGOs in this regard.

Q. Explain the following rights of a consumer as provided under Consumer Protection Act 1986:-
(a) Right to be informed (b) Right to seek redressal.

Q. Explain any four rights available to a consumer under the Consumer Protection Act 1986.

Q. Name any two parties who can file a complaint under the Consumer Protection Act, 1986 on behalf of the consumer.

Q. Who can file a complaint?

1. Any consumer
2. Any registered consumer association
3. Both a and b
4. None of the above

Q. Who can file a complaint under the Consumer Protection Act, 1986?

1. A legal heir or representative of a deceased consumer.
2. Any registered consumers association
3. Any consumer
4. All of these

Q. What are the salient features of consumer protection act?

Q. What is the importance of consumer protection from the point of view of a consumer?

1. Protection against malpractices or exploitation of sellers
2. Consumer awareness
3. To organise in the form of consumer organisations
4. All of these

Q. Explain briefly the ways and means of consumer protection.

Q. Explain the need of consumer protection?

Q. Very Short Answer Type Questions
What is the societal concept of marketing?

Q. What are various ways in which the objective of consumer protection can be achieved?

Q. Explain the following rights of a consumer to safeguard his interests:
(i) Right to be informed
(ii) Right to consumer education
(iii) Right to safety

Q. Explain the following rights of a consumer:-
(i) Right to safety (ii) Right to consumer education

Q. Answer the following questions

What do you mean by Consumer protection? Explain its importance.

Q. The Consumer Protection Act (CPA) seeks to protect and promote the ________ interest through speedy and inexpensive redress of their grievances.

1. buyers
2. consumers
3. sellers
4. government