What are the key elements of e-Governance?

The four key business imperatives of e-Government:

  • Application of Information and Communication Technology and use of electronic delivery channels (e.g. Internet)
  • Delivers key and tangible business benefits (e.g. enhances revenues)
  • Involves new operational framework (e.g. processes & organization)
  • Fosters efficient and effective communication internally and externally

E-Governance is not about the tool (Technology), but about the good governance made possible by using these tools effectively. 

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