Consumer rights are a set of rights governed by the law that gives allows customers to have the necessary information about goods and services while purchasing.
Similarly, consumer responsibilities indicate that customers have a specific responsibility towards the society and other consumers and help them to fight against the unfair practice or at least be aware of it. These rights and responsibilities are registered under the Consumer Protection Act 1986.
- Right to Safety- Before buying, a consumer can insist on the quality and guarantee of the goods. They should ideally purchase a certified product like ISI or AGMARK.
- Right to Choose- Consumer should have the right to choose from a variety of goods and in a competitive price
- Right to be informed- The buyers should be informed with all the necessary details of the product, make her/him act wise, and change the buying decision.
- Right to Consumer Education- Consumer should be aware of his/her rights and avoid exploitation. Ignorance can cost them more.
- Right to be heard- This means the consumer will get due attention to express their grievances at a suitable forum.
- Right to seek compensation- The defines that the consumer has the right to seek redress against unfair and cruel practices or exploitation of the consumer.
Also Read: Important Questions for Consumer Protection
- Responsibility to be aware – A consumer has to be mindful of the safety and quality of products and services before purchasing.
- Responsibility to think independently– Consumer should be well concerned about what they want and need and therefore make independent choices.
- Responsibility to speak out- Buyer should be fearless to speak out their grievances and tell traders what they exactly want
- Responsibility to complain- It’s consumer responsibility to express and file a complaint about their dissatisfaction with goods or services in a sincere and fair manner.
- Responsibility to be an Ethical Consumer- They should be fair and not engage themselves with any deceptive practice.
Must Read: Consumer Protection Study Material
Meaning of Consumer Awareness
Consumer awareness is a process of making an individual or consumer awareness of their rights and responsibilities when purchasing goods and services. Awareness is essential for all customers so that they take the right decision and make the right choice about the products and services being sold and sold. One of the examples of Consumer Awareness Example in India is “Jago Grahak Jago’.
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The above mentioned is the concept, that is elucidated in detail about ‘Consumer Rights and Responsibilities’ for the Commerce students. To know more, stay tuned to BYJU’S.