Things in life don’t always go according to plan. Despite mature processes and strict guidelines for conduct, it is possible that your GMAT may get disrupted or adversely affected by circumstances or people beyond your control. This could be anything from a power cut to a loose cable on your computer to a fellow test taker who causes a disruption. The important thing is to keep a cool head under such circumstances and not put yourself in a position where you are the one who has to explain things to the test administrator and/or GMAC/Pearson VUE.
At Byjus, we emphasise discretion on the part of our candidates – choose when and how to complain carefully, keeping in mind that you can neither make false accusations nor afford to get caught up in a situation where you lose time you would otherwise use in the test. Nor should you end up in a mental state that prevents you from doing your best on the GMAT.
In case you feel that you have fair cause for complaint, you can reach out to the GMAT Customer Service team immediately after you finish your test.
Your letter must be titled “Attention: GMAT Complaints”. You can fax or email this. Other contact details:
Phone/Fax: Contact GMAT Customer Service (and address your fax to “Attention: Test Security”)
Mail: Address your letter to “Attention: Test Security” and mail to:
5601 Green Valley Drive
Bloomington, MN 55437
Despite the strict conduct of GMAT exam, it is still possible that some test takers might disregard the rules and risks in an attempt to gain an advantage. In such an event, you must approach the test administrator or Pearson VUE. Possible violations include, but are not limited to,
- Malpractice in the form of assistance or copying/ impersonation
- Questions being leaked before or after the exam
- The use of notes or aids not approved by GMAC
- Any attempt to copy or capture test questions
The Graduate Management Admission Council (GMAC) reserves the right to contact business schools and take other appropriate actions with respect to the individuals who violate any GMAT testing terms and conditions. The names and details of those reporting these violations will be kept confidential.
Byjus will be glad to help you in your GMAT preparation journey. You can ask for any assistance related to GMAT and MBA from us by just giving a missed call at 08033172797, or you can drop an SMS. You can write to us at firstname.lastname@example.org.