Electronic Governance, commonly known as E-Governance is the application of information and communication technology in the delivery of Government services.
The benefits of e-governance can be listed as follows:
i. Better access to information and quality services for citizens:
Through the application of ICT in governance, in the initial phase, information would be made available with respect to simple aspects of governance such as procedures, rules, and laws etc. Going forward, the detailed information could be extended to including public database, reports, decision-making processes etc. As regards services, there would be an immediate impact in terms of savings in money, effort and time, resulting from the online and one-point accessibility of public services backed up by automation of back-end processes. The ultimate objective of e-Governance is to reach out to citizens by adopting a life-cycle approach i.e. providing public services to citizens which would be required right from birth to death.
ii. Simplicity, efficiency, and accountability in the government:
By applying Information and Communication Technology to governance and combining it with detailed business process re-engineering complicated processes could be simplified, redundant processes could be weeded out, structures could be simplified and changes in statutes and regulations. The end result would be the simplification of the functioning of government, enhanced decision-making abilities and increased efficiency across government – all contributing to an overall environment of a more accountable government machinery. This, in turn, would result in enhanced productivity and efficiency in all sectors.
iii. Expanded reach of governance:
E-governance would help in bringing government machinery to the doorsteps of the citizens. Expansion of the telephone network, the spread of internet, rapid strides in mobile telephony, and strengthening of other communications infrastructure would facilitate delivery of a large number of services provided by the government. This enhancement of the reach of government – both demographic and spatial – would increase citizen participation in governance.